Skip to main content

Terms and Conditions

1. Information about us

1.1 www.gant.co.uk is a site operated by Gant UK Ltd (we). We are registered in England and Wales under the company number 02474645 and with our registered office on Floor 2, Holborn Gate, 26 Southampton Buildings, London, WC2A 1AN. Our VAT number is 629 8502 14.

2. How the contract is formed between you and us

2.1 After placing an order, you will receive a follow-up e-mail from us, acknowledging your request to purchase the Product. This does not mean that your order has been fully accepted yet. Your order only reflects an offer to buy the Product. All orders must be accepted by us and checked for availability before we can confirm your purchase. Once the purchase is confirmed by us, we will send an e-mail notifying you that the Product has been dispatched to you. This is called the ‘Dispatch Confirmation’. The contract (Contract) between us will only be formed and confirmed when we send you the Dispatch Confirmation.

2.2 The Contract will relate only to the Products listed and confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products ordered separately from your original Dispatch Confirmation. You must receive a separate Dispatch Confirmation when ordering new Products. Amending or Cancelling an order:

All orders are immediately sent to our warehouse so they can be processed and shipped as soon as possible. At this stage, it is no longer possible to amend or modify your order.

We may still be able to cancel your order but this depends on how far along in the process your order is. If it’s too late to cancel the order, please return it and you will receive a refund.

Please contact our Customer Service Team for further information (Telephone UK: +44 20 4587 2948) (Telephone Ireland: +44 20 4587 9138) or e-mail: uk.customerservice@gant.com.

3. Delivery

3.1 We try our best to deliver your order according to the delivery date and time frame estimated in the Checkout. Delivery dates are not guaranteed and time of delivery is not essential.

3.2 The Products will be your responsibility from the time of delivery. Ownership of the Products will only pass to you once we receive full payment of all amounts due for each Product and the delivery fees.

4. Price and payment

4.1 The price of all Products will be as estimated on our site from time to time, except in cases of obvious error.

4.2 Unless otherwise stated, these prices exclude delivery costs, which will be added to the total amount due. For purchases made in ROI VAT rate is at 23%. For purchases made in the Channel Islands no VAT will be charged.

4.3 Prices are liable to change at any time, but changes in price are not applicable to orders that have already been sent to you with a Dispatch Confirmation.

4.4 Our site contains a large number of Products, and despite our best efforts, it is always possible that some of the Products listed may be incorrectly priced. In most cases, we verify prices as part of our dispatch procedure. This makes sure that if a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will aim to either contact you for instructions before dispatching the Product, or decline your order and notify you of the reason for cancellation.

4.5 We are under no obligation to send the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation. Especially if the pricing error is obvious, unmistakable and could have been easily recognised by you as a mis-pricing.

4.6 Payment for all Products must be by credit or debit card, PayPal, ApplePay or Klarna. We accept payment with Visa, MasterCard, American Express, and Maestro cards. The credit/debit card being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise the payment, we will not be liable for any delay or non-delivery of your order. In the event that your card authorisation and validation is declined, we reserve the right to cancel your order. By submitting an order to us through our website, you confirm and warrant that the payment details provided on your order are valid and correct. When your order is accepted and processed by us, payment will be made in full and you hereby give your authorisation for us to carry out any other checks that we deem necessary.

5. The Consumer Contracts Regulations 2013 Cooling Off Period

5.1 Under the terms of The Consumer Contracts Regulations 2013, you may cancel a Contract at any time within fourteen working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products.

5.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them. You must not remove any of the security or other tags from the Product. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have the right to act against you for compensation.

5.3 This provision does not affect your Statutory Rights.

6. Returns and Refunds

Your Statutory Rights are not affected by this clause.

30 and 14-Day Return Policy

6.1 We also offer a refund on most purchases if returned in the condition in which they were sold. We offer 30 days for full-priced Products and 14 days for discounted or sale Products beginning on the day you receive the Products. The refund is only offered if the Products are not used and returned to us in their original condition as described in Clause 6.2.

6.2 Once you decide to return the goods, you must not use them and you must handle all Products with extreme care while they remain in your possession. The goods must be returned to us intact, undamaged, with their original packaging and as soon as reasonably possible. You must not remove any of the security or other tags from the Product. When trying on items of clothing, please ensure you handle the Product with care. Do not use unnecessary force and ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or mark on the item. We will not be able to accept the return of any item that has evidence of these instructions not being followed.

6.3 For hygiene reasons we do not offer refunds or exchanges on underwear, face masks or swimwear unless these Products are faulty. Women's swimwear will come with a hygiene sticker to facilitate trying it on. For men's swimwear, we recommend trying them on over underwear.

Faulty Or Incorrect Goods

6.4 If the item you received is faulty or if you have received an incorrect item other than what you have ordered, please contact us here. Make sure you provide your order reference number, your name and address, contact phone number, details of the product, as well as the reason for the return. We will then advise on how to proceed with the return. Once we have received the item, we will inspect it and issue you a refund if appropriate, subject to our confirmation of the fault.

Return procedure

6.5 In order to process your return quickly and efficiently you must complete the return form on your invoice and return it with the goods. All returns should go to the below address:

Rhenus Warehousing Solutions UK

Unit 2

Discovery Way, Nuneaton

CV10 7PS

United Kingdom

6.6 Please Note: The item is your responsibility until it reaches us. For your own protection.

6.7 When you return a Product to us for a refund: (a) because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and within 30 days from the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full (including the cost of sending the item to you). If the refund is confirmed by us, we will usually process the refund due to you as soon as possible and within 30 days from the day we confirmed via e-mail that you were entitled to a refund for the faulty Product. Products returned by you because of a defect and confirmed by us will be refunded in full, including a refund of the delivery charges for sending the item to you. In all other situations, you will be responsible for the cost of the delivery charges and the cost of returning the item to us. (b) We will usually refund the money to you by using the same method you originally used to pay for your purchase.

6.8 All refunds and exchanges are subject to the above procedure. It is not possible to exchange or obtain a refund for an online purchase in-store.

7. Our liability

7.1 We warrant to you that any Product purchased through our site is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.

7.2 Every care has been taken in the preparation of the content of this site to ensure the items and terms are described accurately. There may however, from time to time, be technical inaccuracies and/or typographical errors. There may be slight variations from time to time in style colour reproduction, or text descriptions. As the actual colours you will see will depend on your monitor, we cannot promise or guarantee your monitor's display of any colour will reflect the colour of the product delivered to you. To the extent permitted by law, we shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this site, whether this arises from a breach of duty, breach of contract, negligence or any other way.

7.3 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

7.4 This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence; (b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

7.5 We are not responsible for indirect losses that happen as a side effect of the main loss or damage and are not foreseeable by you and us.

8. Written communications

8.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

9. Transfer of rights and obligations

9.1 The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

10. Status

10.1 By placing an order through our site, you warrant that: (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old.10.2 We may provide links on our site to the websites of other persons, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.

11. Events outside our control

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, omission, non-happening, or accident outside our reasonable control, including (without limitation), industrial action, civil commotion, war, riot, terrorist act, fire, explosion, storm, flood, any natural disaster, impossibility of use of appropriate modes of transport, technological or communication problems (Force Majeure Event).11.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

12. Waiver

12.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

13. Severability

13.1If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

14. Entire agreement

14.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. These terms and conditions incorporate our Website Use Policy and our Privacy Policy, both of which are set out below.

14.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

14.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

15. Our right to vary these terms and conditions

15.1 We have the right to revise and amend these terms and conditions from time to time and our revised terms will appear on our Site.

15.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products, in which case we may cancel your order).

16. Enquiries and complaints policy

16.1 For all additional information or if you have any reason to complain about our service, we invite you to contact us at the following telephone number 0800 319 6795 or by clicking here.

16.2 If you wish to contact a mediation service, the Online Dispute Resolution (ODR) platform is accessible through the following address: http://ec.europa.eu/consumers/odr/

17. Law and jurisdiction

17.1 Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Website Use Policy

Copyright

All material accessible on this site is protected by copyright. You may view website pages on screen and may print or download extracts of them for your own personal use. You may not make any other use of any material on the site. No part of this Website may be reproduced, transmitted to, or stored on any other website in any other form of electronic medium without our express written consent.

Availability of the Site

We will use our reasonable endeavours to provide you with a prompt and continuing service. We do not, however, warrant that the site or the service it provides will continue uninterrupted or without delay or that it will remain unchanged.

Content of the Site

While we will use our reasonable endeavours to ensure the information contained in the site is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.

The site may contain hypertext links to websites owned, operated and controlled by third parties. We have no control over or proprietary interest in any of these websites and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and exclude any and all liability arising from use of the same.

Your Use

You may use this site at your own risk and it is understood you are personally responsible for your use of this site and for your communication and activity related to this Site. We make every effort to ensure this site is free from viruses or defects. However, it is your responsibility to ensure you use the right equipment to use this website and to screen out anything which may damage it.

Trade marks

On our website all trademarks, product names, company names and logos are the property of their respective owners. No permission is given either directly or implied, in respect of the use of any such brand names, photographs, product names or titles or copyrights which belong to us or other third parties, and such use may constitute an infringement of the owners rights.

GANT UK Limited is part of a Group which adheres to the following Tax strategy.


Maus Frères Group Tax Management Principles


  1. Our tax policy and objectives are to comply across all direct and indirect taxes, as a company and employer, with all applicable tax laws and obligations in all countries where we operate, as well as with international treaties and international tax guidelines (OECD). As our group operates in many countries with very different and fast changing tax legislations and interpretations, we make important efforts and take action to monitor, adjust and improve our tax compliance. We identify and fix proactively any compliance gap or error that could happen, or adjustments that could arise upon tax audits and settlements.
  2. We recognize that all taxes that we pay and collect for governments are an integral element of our corporate social responsibility.
  3. We pay the right amount of taxes in each country. We do not accept to pay taxes that are not legally due or that are claimed based on an unprincipled or unjustified basis.
  4. We pay our taxes locally, in the countries where our organisations and operations are located, where our actual economic and business activities take place, and in accordance with the way we actually operate our businesses (business models).
  5. We do not take tax positions that are not defendable under full disclosure. We do not engage in tax evasion, artificial or high risk transactions.
  6. We engage in open and respectful dialogue, cooperation and transparency with tax authorities, whenever possible and reciprocal. We use appropriate mechanisms to clear in advance the tax impact of major transactions with relevant tax authorities.
  7. We defend ourselves and take all actions available, whenever we have a strong business and tax position. We seek to anticipate and resolve disputes without recourse to courts wherever possible.
  8. We do protect the reputation of the company. We consider the interests of key stakeholders, such as shareholders, employees, consumers, customers, authorities and the communities where we operate.
  9. We develop and improve the efficiency of our Tax Organization in terms of adequate personnel, resources, up-to-date expertise, and training, and by developing tax awareness across the Group functions and businesses.
  10. We maintain and operate our tax affairs within a Control Framework in accordance with the Group Tax Strategy and Group Tax Management Principles.


Maus Frères Group Tax Strategy


  1. We have a duty vis-à-vis our shareholders to manage and plan our total tax costs of doing business, in compliance with laws, the above Tax Management Principles, taking into account potential impacts on stakeholders and on Maus Frères Group reputation.
  2. Our Tax Organization, as a business partner function, aims to create and protect shareholders' value and minimize tax risks through proactive tax management of our business operations. Value creation is about managing responsibly and sustainably our total tax costs of doing business within clear risk parameters and in line with the Group business operations and strategies.
  3. We engage in responsible and sustainable planning, i.e. analysing and managing the tax impacts of current and future business operations and transactions, based on genuine business rationale and with a long term view of sustainability and predictability.
  4. We do responsible and sustainable, business-driven planning related to the Group's business models, its supply and value chains, its structure, its organizations, its assets, its investments and its financing. We do take advantage of tax benefits, incentives and low tax rates available under applicable laws, as long as they are justified legally and from a business standpoint.
  5. Our Transfer Pricing policy aims to reflect adequately the allocation of profits among countries and our subsidiaries, based on their economic and value contribution (functions, decision making, assets, risks), in compliance with local and international laws. We do recognize that the Maus Frères Group is predominantly decentralised in terms of its structure, organisation and operations, yet with globally and regionally managed businesses and functions located in Switzerland and other countries.