Your Statutory Rights are not affected by this clause.
30 and 14-Day Return Policy
6.1 We also offer a refund on most purchases if returned in the condition in which they were sold. We offer 30 days for full-priced Products and 14 days for discounted or sale Products beginning on the day you receive the Products. The refund is only offered if the Products are not used and returned to us in their original condition as described in Clause 6.2.
6.2 Once you decide to return the goods, you must not use them and you must handle all Products with extreme care while they remain in your possession. The goods must be returned to us intact, undamaged, with their original packaging and as soon as reasonably possible. You must not remove any of the security or other tags from the Product. When trying on items of clothing, please ensure you handle the Product with care. Do not use unnecessary force and ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or mark on the item. We will not be able to accept the return of any item that has evidence of these instructions not being followed.
6.3 For hygiene reasons we do not offer refunds or exchanges on underwear, face masks or swimwear unless these Products are faulty. Women's swimwear will come with a hygiene sticker to facilitate trying it on. For men's swimwear, we recommend trying them on over underwear.
Faulty Or Incorrect Goods
6.4 If the item you received is faulty or if you have received an incorrect item other than what you have ordered, please contact us here. Make sure you provide your order reference number, your name and address, contact phone number, details of the product, as well as the reason for the return. We will then advise on how to proceed with the return. Once we have received the item, we will inspect it and issue you a refund if appropriate, subject to our confirmation of the fault.
6.5 In order to process your return quickly and efficiently you must complete the return form on your invoice and return it with the goods. All returns should go to the below address:
Rhenus Warehousing Solutions UK
Discovery Way, Nuneaton
6.6 Please Note: The item is your responsibility until it reaches us. For your own protection.
6.7 When you return a Product to us for a refund: (a) because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and within 30 days from the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full (including the cost of sending the item to you). If the refund is confirmed by us, we will usually process the refund due to you as soon as possible and within 30 days from the day we confirmed via e-mail that you were entitled to a refund for the faulty Product. Products returned by you because of a defect and confirmed by us will be refunded in full, including a refund of the delivery charges for sending the item to you. In all other situations, you will be responsible for the cost of the delivery charges and the cost of returning the item to us. (b) We will usually refund the money to you by using the same method you originally used to pay for your purchase.
6.8 All refunds and exchanges are subject to the above procedure. It is not possible to exchange or obtain a refund for an online purchase in-store.