Help & FAQ

We have extended our return policy during the Christmas period. For items purchased from November 14, 2024, we will accept returns until January 14, 2025. 

Yes, we offer gift wrapping for an additional cost of £5, which can be added at checkout. For more details, please see the Gift Wrapping section in our FAQs.

Please return the current order free of charge and place a new order.

To make sure the order is delivered before Christmas, please note that it has to be placed:

Evri Home & Parcelshop - by December 18th

DPD Next day - by December 19th

Click & Collect - by December 17th

Evri Home - by December 16th

For Republic of Ireland - by December 16th

We offer free returns for all customers. If you do wish to return an item(s) please, follow these steps:

Access to the following link: gant.co.uk/returns

Fill all the data requested. You will find the information needed in the Order Summary on your GANT profile.

After completing all steps, you will receive a QR code in your email.

You can either show the QR code at your local Post Office or request a free home collection.

Once we have your return, please allow up to 7-10 days for us to process it.

You will receive an email confirmation from us once your request has been completed.

For returns to the Republic of Ireland, please contact Customer Service to receive free returns and customs labels with further details on the return process via Parcelforce.

We have extended our return policy during the Christmas period. For items purchased from November 14, 2024, we will accept returns until January 14, 2025. 

We offer free returns for all orders. All returns must be unused/unworn and in their original condition.

Women's swimwear will come with a hygiene sticker to facilitate trying it on. All swimwear must be tried on over underwear.

For hygiene reasons, we do not accept returns of underwear.

Returns will only be accepted on fragrances that are unopened, in their original condition and with all packaging intact.

You don't need the return form/return label.

Please, access the following link and proceed with the return process: gant.co.uk/returns

Once your return has been processed in the warehouse, it may take up to 7-10 working days to receive the refund. It will be sent through your original form of payment.

For assistance with defective items, please email us at uk.customerservice@gant.com.

We do not offer exchanges. Please return the item and order the appropriate size or color.

If you purchased the item during a promotional period or with a voucher, please contact customer service.

Recycling of clothes is central in circular fashion and should be a natural part of every garment's life cycle. Together with TexAid, we take care of all GANT garments that are reclaimed in our stores or e-commerce. We ensure that these are recycled in a responsible manner. Through RECYCLE, we encourage our customers to let the garments they've loved be loved by someone else.

Next day delivery:

Please note, orders placed before 6:00 pm Monday - Friday will be delivered the next working day (Monday - Friday). Orders placed after 6:00 pm will be shipped the following working day, and then go out for delivery the next working day after this.

Standard delivery:

You can track your package via the link you received in your order confirmation. Your package can be tracked from the moment the carrier receives your package.

Shipping costs - UK

All GANT members qualify for free standard shipping. If you are not a member, the standard delivery cost is £3.95 via EVRI. We also offer premium shipping options via DPD which are £5 for next-day delivery and £5.95 for weekend deliveries.

Shipping costs - Republic of Ireland

All GANT members qualify for free standard shipping.

Our available shipping options are:

- Standard Delivery (Evri) – 4-5 Business Days

- Next Day delivery (DPD) – 1-2 Business Days

Additional shipping information:

Our order cut-off time for Next Day delivery is 6 pm. Orders placed after this time will be dispatched the following working day.

All orders must be signed for upon delivery.

Not going to be in? Use DPD's 'Pickup' service at checkout and have your order delivered to your local pickup point for collection. Or select our Click and Collect option at checkout to collect your order from your local GANT store.

It is possible to track your order through the following link.

You will need to include your email and your order ID number (this can be found in your account or the confirmation email). You can also see it directly on your MyGANT account. Next to your order, you will see a link to "Track my order".

Please note that for Apple Pay orders, you will not see tracking updates until the order has left the warehouse.

In some cases, the courier company may send you an email to confirm the time and day of your delivery.

Also, as soon as your order has been sent, you will receive a tracking link to your provided email address. You can use this link to track your package.

Yes, we can deliver to DPD pick-up shops. This delivery option can be selected at the checkout. The price for shipping to DPD pick-up shops is £3.95.

Unfortunately, it is not possible to amend any addresses. If your order is still in transit we may be able to request the change with the courier. Please contact us with the new correct address.

If you believe to be missing items from your package, please contact us.

Your Click & Collect order will typically be available for collection within 5-7 business days. You will receive a confirmation email as soon as your order is ready for pickup at your selected store. 

Once your order has been dispatched, you can track its status through the tracking portal or by logging into your account on our website. 

You will need a proof of purchase - a printed or digital version of your order confirmation and a valid ID card. If you are unable to collect the order in person, you may authorize someone else to do so on your behalf. To do this, please provide them with a signed authorization letter and a copy of your identification. The person collecting the order will also need to present their own valid ID.

If you are unable to collect the order in person, you may authorize someone else to do so on your behalf. To do this, please provide them with a signed authorization letter and a copy of your identification. The person collecting the order will also need to present their own valid ID. 

Once your order has been placed, you cannot change the pickup location.

Yes, you can return your Click & Collect order at the store where you collected it, or at any of our other stores that accept returns. Be sure to bring your receipt or proof of purchase. The store will then send your parcel to our warehouse. Once the warehouse has processed your return, you will be refunded through your selected payment method.

If you can’t pick up your Click & Collect order within 14 days, the store will return your order to our warehouse and you will be refunded through your chosen payment method.

Unfortunately, it is not possible to cancel or change an order once it has been placed. You are welcome to make a return once you have received your order though.

To place an order, you need to select an item on-site, choose your preferred colour and size and then add it to your online cart. Once you have finished shopping, select the checkout option in the cart and follow the steps to purchase your item(s). Please ensure all personal data and delivery options are correct. You will receive an email order confirmation shortly after the order has been placed.

If you are experiencing issues at GANT.co.uk please contact us. Please provide details of the issue you are experiencing including information about the device (Mac, PC, iPhone etc.) and browser (Chrome, Safari etc.) that you are using.

No, you do not need to have a GANT account to place an order with us, however, you will need a valid email address.

If you choose to create an account, you will automatically be offered free shipping.

We accept Visa, MasterCard, American Express, and Maestro cards. We also offer Apple Pay and PayPal options. When selecting these options at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay now'. Once this transaction is complete, you will then be returned to the GANT site. For information on paying with Klarna, please visit here.

You can add voucher codes/ discount or a gift card at the final page on checkout, please ensure you are logged into your account.

No, we do not. Read more in our Terms and conditions.

As a member, you get to take part in offers, bonuses and benefits that are exclusive to the membership program. The member benefits are updated continuously. You can read more about your member benefits here.

Please ensure your email address and password are correct. If this still does not work, we recommend changing your password. To change your password, simply visit the "My GANT" site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters

To change your password, simply visit the "My GANT" site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters.

To change the password, log in via "My GANT", click on forgotten password. Make sure you enter the correct email address. A reset password email will be sent to provided email address. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters. For example: Gant123!

For information on personal data storage, please contact us.

If you would like to delete your account, please contact us.

We offer one standard type of gift wrapping. A preview of the gift wrap will be displayed at checkout when you place your order.

The cost for gift wrapping is £5 and will be added at checkout.

Yes, you can include a personal message that will be printed on a card and enclosed with your parcel. The message can be up to 250 characters long, and any emojis or inappropriate language will be automatically removed.

No, price tags are not displayed on the products in the package. A summary of your order and a return form are included, but they do not contain any pricing information.

There are some limitations depending on the size of the product. If an item in your cart cannot be gift wrapped, the gift wrapping option will be unavailable at checkout.

No, the cost of gift wrapping is non-refundable and will not be reimbursed if you return the items.

Gift wrapping can only be purchased with an order and is not available for purchase on its own.

No, gift wrapping applies to the entire order. If you select gift wrapping, the whole order will be wrapped.

If you've ordered a gift for someone and they wish to return it, our standard return policy applies. The package will include a return form and an order summary that the recipient can fill out. To initiate the return, please follow this link. After the return is processed, a refund will be initiated to the original payment method used for the purchase.

We do not offer exchanges. Please return the item following our standard returns process and place a new order for the desired item.

If the recipient returns the package, the purchase will be refunded to the original payment method. If the package cannot be received by the recipient or collected from the parcel shop, it will be returned to our warehouse and refunded to the original payment method.