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Holiday Season FAQ

Do you offer gift wrapping?

What are the return policies during the Christmas period?

What are your delivery times during the holiday season?

I ordered an item at a discounted price and it does not fit. If I exchange for a different size, will the discount still apply?


How can I track my package?

Which couriers do you use?

I haven't received my order yet? (Next day delivery)

I haven't received my order yet? (Standard delivery)

How much are the shipping costs?

There are items missing in my package.

Can I change my delivery address?

Do you deliver to a collection point?

Returns & Refunds

How can I return items from my order?

There is no return form/ return label in my package.

What is your return policy?

When will I receive a refund for my return?

How do I report a defective item?

How will I be reimbursed?


How do I place an order?

I have trouble placing an order online.

Do I have to have an account to order?

Can I change my order?

Can I cancel my order?


Where can I enter my discount/ voucher code?

What payment options do you offer?

How do I redeem my voucher/ voucher code?

Account & Security

Do you sell my data to third parties?

What advantages do I get if I create free customer account?

Why can I not log into my customer account?

I have forgotten my password.

How can I change my password?

How can I change my data?

How can I delete my customer account?

How do I find out what data is stored?

Couldn't find the answer you were looking for?

General questions about membership