FAQ

Orders

How do I place an order? How do I place an order? How do I place an order? How do I place an order?

Which payment types do you accept? Which payment types do you accept? Which payment types do you accept? Which payment types do you accept?

We accept Visa, MasterCard, American Express, and Maestro cards.

PayPal

When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then returned to GANT.

Klarna

We offer the following payment options with Klarna:

Pay Later

Pay for your order within 30 days with no fees or interest
You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payment is due
Please note, Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating

Pay in 3 instalments

Pay for your order in three interest-free instalments
You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payments are due
Please note, Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating

Find out more.

Can I redeem a gift card online? Can I redeem a gift card online? Can I redeem a gift card online? Can I redeem a gift card online?

Do I have to have an account to place an order? Do I have to have an account to place an order? Do I have to have an account to place an order? Do I have to have an account to place an order?

Trouble placing an order online Trouble placing an order online Trouble placing an order online Trouble placing an order online

Is it possible to cancel my order? Is it possible to cancel my order? Is it possible to cancel my order? Is it possible to cancel my order?

Can I amend items in my order? Can I amend items in my order? Can I amend items in my order? Can I amend items in my order?

Can I amend the address on my order? Can I amend the address on my order? Can I amend the address on my order? Can I amend the address on my order?

Delivery

Which couriers do you use? Which couriers do you use? Which couriers do you use? Which couriers do you use?

Do you offer Click and Collect? Do you offer Click and Collect? Do you offer Click and Collect? Do you offer Click and Collect?

I have not received my standard delivery I have not received my standard delivery I have not received my standard delivery I have not received my standard delivery

I have not received my next day delivery I have not received my next day delivery I have not received my next day delivery I have not received my next day delivery

Please note, orders placed before 2pm Monday - Thursday, will be delivered the next working day (Monday - Friday). Orders placed after 2pm will be shipped the following working day, and then go out for delivery the next working day after this.

If you have not received your order after this time, please contact us on 0800 319 6795 or by using our contact form. Please provide us with you order number so we can investigate this for you.

For more information about our delivery services please click here

Returns

What is your returns policy? What is your returns policy? What is your returns policy? What is your returns policy?

When will my refund be processed? When will my refund be processed? When will my refund be processed? When will my refund be processed?

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FAQ

Orders

Delivery

​ Returns

Returns