Help & FAQ

We offer free returns for all customers. If you wish to return your order, please visit: gant.co.uk/returns and complete the required information. You’ll find the necessary details in the Order Summary on your GANT profile or on your return form.

For returns from the Republic of Ireland, kindly contact our Customer Service team to receive complimentary return and customs labels.

For items purchased in-store, we kindly ask that you return them to one of our GANT stores or contact the store directly for further assistance regarding your return.

You can return your online order in-store, but kindly note that our stores function as a pick-up point and will not process a refund. A refund will only be issued once your order has been process by our warehouse

We offer free returns for all orders. Full-priced items must be returned within 30 days of receiving your parcel. Sale/ reduced items must be returned within 14 days. All returns must be unused/unworn and in their original condition.

Women's swimwear will come with a hygiene sticker to facilitate trying it on. All swimwear must be tried on over underwear.

For hygiene reasons, we do not accept returns of underwear.

Returns will only be accepted on fragrances that are unopened, in their original condition and with all packaging intact.

Please email us at uk.customerservice@gant.com, and we’ll be happy to assist you.

Once your return has been processed in the warehouse, it may take up to 7-10 working days to receive the refund. It will be sent through your original form of payment.

For assistance with defective items, please email us at uk.customerservice@gant.com.

Recycling of clothes is central in circular fashion and should be a natural part of every garment's life cycle. Together with TexAid, we take care of all GANT garments that are reclaimed in our stores or e-commerce. We ensure that these are recycled in a responsible manner. Through RECYCLE, we encourage our customers to let the garments they've loved be loved by someone else.

We do not offer exchanges. Please return the item and order the appropriate size or color.

If you purchased the item during a promotional period or with a voucher, please contact customer service.

As soon as your order has been sent, you will receive a tracking link to your provided email address. Your order can also be tracked through the following link.

You will need to include your email and your order ID number. You can also see it directly on your MyGANT account. Next to your order, you will see a link to "Track my order".

In some cases, the courier company may send you an email to confirm the time and day of your delivery.

Please note that for Apple Pay orders, you will not see tracking updates until the order has left the warehouse.

All our UK & IRELAND GANT members qualify for free standard shipping. If you are not a member, the standard home delivery cost is £3.95 or £3 to a pick-up point via EVRI. We also offer premium shipping options via DPD which are £5 for Express delivery (within 2 business days) and £4 to a pick-up point.

Please note that DPD is not available as a delivery option for orders to the Republic of Ireland.

Our available shipping options are:

- Standard Delivery (EVRI)

- Pick up point (EVRI)

- Express delivery (DPD)

- Pick up point (DPD)

- Click and Collect (GANT Store)

Please refer to the checkout page to view the accurate lead time for your selected delivery option.

Additional shipping information:

Our order cut-off time for Express delivery is 6 pm. Orders placed after this time will be dispatched the following working day.

All home delivery orders must be signed for upon delivery.

Unfortunately, it is not possible to amend any addresses when the order has been placed.

You will need proof of purchase - a printed or digital version of your order confirmation and a valid ID card.

If you are unable to collect the order in person, you may authorize someone else to do so on your behalf. To do this, please provide them with a signed authorization letter and a copy of your identification. The person collecting the order will also need to present their own valid ID. 

Once your order has been placed, you cannot change the pickup location.

Yes, you can return your Click & Collect order at the store where you collected it, or at any of our other stores that accept returns. Be sure to bring your receipt or proof of purchase. The store will then send your parcel to our warehouse. Once the warehouse has processed your return, you will be refunded through your selected payment method.

If you can’t pick up your Click & Collect order within 14 days, the store will return your order to our warehouse and you will be refunded through your chosen payment method.

Unfortunately, it is not possible to cancel or change an order once it has been placed. You are welcome to make a return once you have received your order though.

To place an order, you need to select an item on-site, choose your preferred colour and size and then add it to your online cart. Once you have finished shopping, select the checkout option in the cart and follow the steps to purchase your item(s). Please ensure all personal data and delivery options are correct. You will receive an email order confirmation shortly after the order has been placed.

If you are experiencing issues at GANT.co.uk please contact us. Please provide details of the issue you are experiencing including information about the device (Mac, PC, iPhone etc.) and browser (Chrome, Safari etc.) that you are using.

No, you do not need to have a GANT account to place an order with us, however, you will need a valid email address.

If you choose to create an account, you will automatically be offered free shipping.

We accept Visa, MasterCard, American Express, and Maestro cards. We also offer Apple Pay, PayPal, Klarna and GANT Gift Cards.

Please note that when selecting PayPal at the checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay now'. Once this transaction is complete, you will then be returned to the GANT site. For information on paying with Klarna, please visit here.

You can add voucher codes/ discount or a gift card at the final page on checkout, please ensure you are logged into your account.

No, we do not. Read more in our Terms and conditions.

As a member, you get to take part in offers, bonuses and benefits that are exclusive to the membership program. The member benefits are updated continuously. You can read more about your member benefits here.

Please ensure your email address and password are correct. If this still does not work, we recommend changing your password. To change your password, simply visit the "My GANT" site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters

To change your password, simply visit the "My GANT" site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters.

To change the password, log in via "My GANT", click on forgotten password. Make sure you enter the correct email address. A reset password email will be sent to provided email address. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters. For example: Gant123!

For information on personal data storage, please contact us.

If you would like to delete your account, please contact us.

We offer one standard type of gift wrapping. A preview of the gift wrap will be displayed at checkout when you place your order.

The cost for gift wrapping is £5 and will be added at checkout.

Yes, you can include a personal message that will be printed on a card and enclosed with your parcel. The message can be up to 250 characters long, and any emojis or inappropriate language will be automatically removed.

No, price tags are not displayed on the products in the package. A summary of your order and a return form are included, but they do not contain any pricing information.

There are some limitations depending on the size of the product. If an item in your cart cannot be gift wrapped, the gift wrapping option will be unavailable at checkout.

No, the cost of gift wrapping is non-refundable and will not be reimbursed if you return the items.

Gift wrapping can only be purchased with an order and is not available for purchase on its own.

No, gift wrapping applies to the entire order. If you select gift wrapping, the whole order will be wrapped.

If you've ordered a gift for someone and they wish to return it, our standard return policy applies. The package will include a return form and an order summary that the recipient can fill out. To initiate the return, please follow this link. After the return is processed, a refund will be initiated to the original payment method used for the purchase.

We do not offer exchanges. Please return the item following our standard returns process and place a new order for the desired item.

If the recipient returns the package, the purchase will be refunded to the original payment method. If the package cannot be received by the recipient or collected from the parcel shop, it will be returned to our warehouse and refunded to the original payment method.