FAQ Membership

Membership is open to anyone who is 16 years of age or older.

No, the membership is entirely free.

You can become a member online at gant.co.uk/register, in our stores, including our outlets or by contacting customer service.

As a member you will be treated to exclusive promotions, points and bonus discounts and other member rewards. Click here to view all benefits.

No, your membership is digital and you use your email or mobile number to register purchases in-store. To earn points on purchases online you need to log in or use the same email that you signed-up with when completing the order.

If you become a member in-store you need to request a new password on gant.co.uk by clicking on My GANT, then "Log in" and then "Member from store and signing in for the first time”. This generates an email with a link to a page where you select a new password. While you are logged in you can shop, see how many points you have, check your bonus, review your benefits, and much more. On the site you can also edit your details and select what sort of communication you want to receive from GANT.

You retain your membership as long as you are an active customer. You can terminate your membership at any time. Information regarding your purchases is removed after 36 months.

You can terminate your membership at any time by contacting customer service. Your membership automatically expires when you do not register a membership purchase for 24 months.

GANT follows EU law and recommendations related to the handling of personal information and other data. For full details of our terms and conditions, click here. When you become a member of GANT, you accept our membership terms and conditions, and you will be informed of any changes to them.

Log in to gant.co.uk and select which mailings you want under "Communication preferences". You can also drop in to one of our stores and ask staff for help, or contact uk.customerservice@gant.com. If you shop at gant.co.uk, you will, however, always receive information about your order via email.

Read about specific terms and conditions under respective offers.

As a member of GANT UK, you also have the option of extending your membership to include other countries. At present, this means that you can extend your membership to Sweden, and can earn points for purchases made there. To become a GANT member in Sweden, you need to accept the terms and conditions that apply to purchases made in stores in Sweden and at gant.se. Membership purchases made in other markets earn points that count towards your overall membership level. This means that if you are, for example, Platinum Level in the UK, you will automatically become Platinum Level in Sweden. You will also be able to take advantage of membership offers in Sweden if you extend your membership there. Bonuses are managed locally by country markets, so bonuses can only be used in country markets where they have been issued.

Purchases. When you shop at gant.co.uk, or in one of our own stores, you get 10 points for every £1 you spend. Certain products on special offer earn you double points. To ensure you earn points, don’t forget to tell staff that you are a member each time you shop. You can do this on gant.co.uk by logging in prior to placing your order, and in-store by login through our iPad or providing your email to staff.

Never Stop Learning. As a member, you will have the chance to engage in activities that help you and us to look at the world in new ways. For example, you will be able to earn points if you enter competitions, rate products, or simply get insights into what inspires us. You can currently earn up to 2,000 extra points a year.

When you earn 2,500 points, you get a £5 bonus to spend in-store, including our outlets or at gant.co.uk. Bonuses are calculated based on the points you collect during a rolling 24-month period. Bonuses are added to your membership and may be used when you log in to gant.co.uk, or identify yourself as a member in-store. To ensure nobody else uses your bonuses, store staff may ask to see some form of ID before you are able to use your bonus. Bonuses are valid for 12 months.

Bonuses are managed locally by country markets, so bonuses can only be used in country markets where they have been issued.

You can see this in the emails you receive from us, or when you log in as a member at gant.co.uk. You can also visit our stores to receive information about your balance.

When you shop in store, your points are activated 30 days after your purchase. When you shop at gant.co.uk, your points are activated 30 days after an order has been shipped. Your points must be activated before they can be used as bonuses, or take you to a higher level. Earned points from purchases at gant.co.uk are shown once orders have been shipped.

Your bonus-based points are valid for 24 months after you have earned them. This means that points lose validity successively. When you reach 2,500 points, your oldest earned points always become bonuses first.

Your bonus discount is valid for 12 months from the date that it is created. We will remind you in good time before your bonus discount expires.

To earn points you must shop at one of GANT’s own stores, franchise-stores, our outlets, or at gant.co.uk. Furthermore, you must also register your purchase as a membership purchase. You do this by providing your email or mobile number when you buy in store. When you shop at gant.co.uk, you need to log in or enter the email you used to register your membership. Your points are activated 30 days after the purchase date. Points form purchases made at gant.co.uk do not appear on your account until your order have been shipped.

No, you only earn points when you shop at one of GANT’s own stores, including our outlets or at gant.co.uk.

Unfortunately, you cannot add points to your order afterwards.

Enjoy a 10% discount on your first purchase when you become a GANT member online.

-Offer is exclusive at gant.co.uk

-Discount is valid against the email address used to join our membership program.

-One-time use only, offer valid for 30 days.

-Offer valid for members only.

-Offer cannot be used in conjunction with any other promotion and exceptions apply. The discount may not be used in respect of delivery charges and for purchase of gift cards.

-Offer cannot be redeemed in-store or outlets.

-No adjustments to previous orders.

No, your membership is specific to you, and the points you earn belong to you. However, naturally, you and your partner may choose to register all your purchases to either one of you. In this case, the person who has all purchases registered to them may use bonuses and get access to membership benefits and special offers.

"My points" are the points that you have collected in the past 12 months. The number of points you collect determines your membership level. These level-based points are not negatively affected when bonuses are created; rather, they reflect how many points you earn overall.

This is the number of points you need to earn to get a new bonus discount.

If you return an item, you lose the points that you earned from the original purchase. If you exchange an item for another, you lose the points for the returned item, but you earn new points for the new item.

The bonus discount will not be reimbursed if you return your purchase. However, you will keep your bonus discount value if you do a like-for-like exchange or if you exchange to a product with a higher price.

No. The more you buy, the more points you earn, and when you have earned a certain number of points during a 12-month period you advance to a higher level with more benefits. Gold: 0 – 9,999 points; Platinum: 10,000 points – 29,999 points; Diamond: 30,000 points or more.

When you reach a level, you retain that level for at least 12 months, or until you reach a higher level. Upgrades to higher levels are made immediately. When you have been at your current level for 12 months, a new calculation is made of your points earned in the past 12 months. This determines which level you are on. This can result in a potential downgrade if you fail to earn sufficient points during the year.

No. Your level is not affected if you use your bonus.

On Gold level you have access to a variety of benefits:

Points and bonus discounts: We take earning style points literally. You get a point for every £1 you spend at GANT – points that can be changed into bonus discounts to shop with.

Every £1 you spend at GANT gives you 10 points. When you have collected 2,500 points, you receive a £5 bonus discount that you can use in store or online. You earn points through purchases in one of our stores, or when you shop at gant.co.uk. You might also earn points from everything from quizzes to answering surveys, which means you reach bonus discounts quicker. Always provide your email when you shop, so that you can get your points.

Points are activated 30 days after your purchase, and are subsequently valid for 24 months. Bonus discounts are valid for 12 months.

Free Shipping: Shopping at gant.co.uk is quick and easy as a member. You can now enjoy free standard shipping on all your purchases at gant.co.uk. When you place your next order, the shipping charges will be automatically revoked at checkout.

Early Access: As a member, you get to attend unique previews, and get priority access to our exclusive sales and shopping days.

Exclusive Offers: As a member, you get access to unique offers. Smart shopping at its best. Available promotions: New members enjoy 10% off their first purchase and free shipping for all members.

Read more about your rewards on gant.co.uk/register

On Platinum level you have access to all the benefits available to Gold members, plus some more:

Platinum 20%: Once a year, we offer you 20% off an entire purchase. If you shop online, the reduction is made automatically when you log in as a member, and in store you simply inform a member of staff and they do the rest. This offer is valid once a year and for each member, as long as you are on Platinum or Diamond levels. This offer may not be combined with other promotions.

Alteration Service: Attention to detail makes the difference. As a member you have the option of adjusting your trouser length to perfection. Free of charge, of course.

Never Stop Learning with GANT: Broaden your horizons and learn something new. On Platinum level, you will receive exclusive invitations to exciting events. It’s first-come-first-served, so keep a look out for those invites!

At Diamond level, you get all the benefits of Gold and Platinum levels, plus:

My Iconic GANT Shirt: We want to give you something that is close to our heart: an iconic GANT shirt. Come into one of our stores, and select your favourite shirt from a limited range.

Walk Out Hands-Free: We deliver your new purchases to your home,office, or your hotel anywhere within the UK. GANT delivers your shopping from our Regent Street store. Only available in our Regent Street store.

Read more about your rewards on gant.co.uk/register

Enjoy a 10% discount on your first purchase when you become a GANT member online. 

-Offer is exclusive at gant.co.uk

-Discount is valid against the email address used to join our membership program.

-One-time use only, offer valid for 30 days.

-Offer valid for members only. 

-Offer cannot be used in conjunction with any other promotion or sale and exceptions apply. This discount may not be used in respect of delivery charges and for purchase of gift cards. 

-Offer cannot be redeemed in-store or outlets

-No adjustments to previous orders.

Birthday Treat - Member Exclusive

-Offer valid at gant.co.uk, GANT UK stores and GANT UK Outlets.

-One time use only.

-Offer cannot be used in conjunction with any other promotion or sale and exceptions apply, including that this discount may not be used in respect of delivery charges and gift cards.

-GANT reserves the right to change or alter the promotion at any time.

-Your discount is valid against the email address used to join our Membership Program.

-To redeem your discount in stores, show your birthday email to a member of staff.

-No adjustments will be made on previous purchases.

-Offer valid for members only.

To be a member of GANT, you must be 16 years of age (and 18 to shop at gant.co.uk), and have explicitly accepted GANT’s membership terms and conditions. You accept the membership terms and conditions by agreeing to membership of GANT’s membership program.

GANT reserves the right to make changes to membership terms and conditions. You will be informed about changes that take effect after you become a member via gant.co.uk. Material changes to membership terms and conditions are communicated via email or in another suitable way.

Your membership in GANT is valid until further notice. You may terminate your membership at any time by contacting GANT customer service on uk.customerservice@gant.com. If you have not registered a membership purchase or logged into gant.co.uk for 24 months, your membership is automatically terminated, and your personal details made anonymous.

GANT reserves the right to withdraw membership at any time if we believe the terms and conditions of membership are violated. In the event of membership being terminated, all accrued points, bonus discount, and benefits will no longer be valid.

As a member of GANT, you agree to receive inspiration and information about services, offers and points via email, text message, post, gant.co.uk, and other platforms. Our e-commerce and store staff may also contact you via email, text message, or phone for information related to your purchases. If you do not wish to receive communication from GANT, you can log in to “My Account ” on gant.co.uk at any time, and unsubscribe from membership communication. Members are responsible for ensuring that their contact details are up to date and correct.

When you shop with GANT, your purchases are registered as member purchases by presenting a valid ID or providing your email when you pay for your purchases. ID should always be presented when claiming bonus discount, benefits, or updating membership details. Valid ID includes driving license, ID card, or passport. If you shop at gant.co.uk, your membership purchases are registered if you log in prior to making your purchase, or by making a purchase with the same email registered to your membership account.

For every £1 you spend in GANT’s own brand stores, selected franchise stores, or at gant.co.uk you get 10 points. During special promotions you can earn double or triple points. You not only earn points for purchases but also for activities, for example by responding to surveys. To earn points, you need to register your purchases or other activity you undertake as a member. You do not earn points on purchases of gift vouchers or charges linked to your purchases, for example shipping. Neither do purchases paid with bonuses earn you points. Points on purchases are usually registered on the date of purchase, and are activated after 30 days. For purchases made on gant.co.uk, points are registered when your order is shipped, and activated 30 days later. If you return an item, the equivalent number of points are subtracted from your balance.

Points are activated 30 days after the purchase date. For every 2,500 points you earn in a 24-month period, you receive a £5 bonus discount. Bonus discount are personal, linked to your membership, and are valid for 12 months. Bonus discount can be used as discounts on purchases in all GANT’s stand-alone stores, selected franchise stores, and at gant.co.uk. Bonus discount may not be exchanged for cash.

To ensure that you are able to use your bonus discount in-store, staff have the right to request that you present valid ID. To use the bonus discount when shopping on gant.co.uk, you must be logged in with the email associated with your membership.

You can log in to “My GANT” on gant.co.uk to see your points and your bonus discount at any time.

The more points you collect with GANT, the more advantages you get. By collecting points you climb up to higher membership levels and take advantage of even more services, offers and added value. GANT reserves the right to make changes to member benefits at any time. Some levels and benefits are valid for limited periods. Log in to “My Account” on gant.co.uk to see your membership level and your current benefits.

As a member of GANT UK, you also have the option of extending your membership to include other countries. At present, this means that you can extend your membership to Sweden, and can earn points for purchases made there. To become a GANT member in Sweden, you need to accept the terms and conditions that apply to purchases made in stores in Sweden and at gant.se. Membership purchases made in other markets earn points that count towards your overall membership level. This means that if you are, for example, Platinum Level in the UK, you will automatically become Platinum Level in Sweden. You will also be able to take advantage of membership offers in Sweden if you extend your membership there. Bonus discount are managed locally by country markets, so bonus discount can only be used in country markets where they have been issued.

GANT is not responsible for damage or injury resulting from legislation, governmental action, acts of war, strikes, blockades, boycotts, lockouts, or other similar events. This applies in the event of strikes, blockades, boycotts, and lockouts even if GANT itself takes or is subject to such actions. Neither is GANT responsible to address injury that may otherwise occur, if GANT has acted reasonably carefully.