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Returns

Returns Policy

We are sure you will be happy with your purchase, however, if you do wish to return we accept returns on most purchases, if returned in the condition in which they were sold, within 30 days for full-price products and 14 days for discounted or sale products (beginning on the day you receive your purchase).

Remember to check the Holidays section for purchases made during the sale season on our website.

A return can only be accepted if the products are not used and returned to us in their original condition and packaging, please do not remove any tags from the product/s.

Please provide proof of purchase when returning products. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned products will be offered.

Products returned with a Gift receipt can only be exchanged.

We don’t offer refunds or exchanges on Gift cards, please see full T&Cs on gift cards here.

Online Exceptions Policy

For hygiene reasons we do not offer refunds or exchanges on face masks and underwear if the packaging has been opened, unless these products are faulty.

Store Exceptions Policy

For hygiene reasons we do not offer refunds or exchanges on underwear, swimwear and face masks, unless these products are faulty.

Outlet Store Policy

We are sure you will be happy with your purchase, however we will accept exchanges on most purchases, if returned in the condition in which they were sold within 30 days

No refunds will be given on GANT outlet stock. Outlet stores will only accept exchanges on purchases made at GANT UK Outlet stores.

A exchange can only be accepted if the product/s are not used and returned to us in their original condition and packaging, please do not remove any tags from the product/s.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered.

For hygiene reasons we do not offer refunds or exchanges on underwear, swimwear and face masks, unless these products are faulty.

This does not affect your statutory rights.

Online Exchanges

We currently cannot accept online exchanges. If you wish to exchange your item for the same style please return it for a refund and then place a new order for the replacement item.

Online Refund Time Frame

Refunds can take up to 10 working days to appear on your statement after the receipt of goods at our warehouse. The length of time depends solely on your card company’s policies. Contact your card issuer for further details. Please note that customers will not receive an acknowledgement of delivery until the refund is processed; please check your proof of postage to track returned items.

How To Return Online Order

Returning some or all of the items from your order is simple.

Free DPD Pickup/ Free Royal Mail

Please follow these simple steps to ensure your parcel is returned safely :

  • Include the returns form in your parcel
  • Attach the label to the parcel, removing or covering old labels
  • Drop the parcel at your nearest at your local Post Office


You’ll be given proof of return receipt with either service so you can track the return.


For returns to the Republic of Ireland, please contact Customer Service to receive free returns and customs labels with further details on the return process via Parcelforce.

Returns Procedure (non UK mainland orders)

To process your return quickly and efficiently you must complete the return form on your returns form and enclose it in your parcel. All returns should go to the below address:

Gant c/o Rhenus Warehousing

Solutions

Unit 2

Discovery Way

Nuneaton

Warwickshire

CV10 7PS

Please Note: The item is your responsibility until it reaches us. For your protection, we recommend that you send the parcel using a tracked delivery service that insures you of the value of the goods. The cost of returning the item to us is your responsibility, except where the goods are faulty as confirmed by us.

Faulty or Incorrect Goods

If the item you received is faulty or if you have received an incorrect item to that which you ordered, please contact customer services here or by calling 0800 319 6795. Please quote your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you require a refund or a replacement.