Help & FAQ
Top 3 questions
How can I return items from my order?
What is your return policy?
I am missing a return form.
Returns & refunds
How can I return items from my order?
What is your return policy?
I am missing a return form.
When and how will I receive a refund for my return?
How can I report a defective item?
How can I exchange an item for a different size or color?
How do you handle returned items?
Delivery
Where is my order? (I haven't received my order yet)
What are the shipping costs?
Which couriers do you use?
How can I track my package?
Do you deliver to a collection point?
Can I change my delivery address?
There are items missing in my package.
Click & Collect - pick up in store
When will I receive my Click & Collect order?
How can I track my Click & Collect order?
How do I collect my order?
Can someone else pick up my order?
Can I change my Click & Collect pickup location?
Can I return my Click & Collect order in-store?
What happens if I can’t pick up my parcel at the store?
Order
Can I change or cancel my order?
How do I place an order?
I'm having trouble placing an order online.
Do I need an account to make an order?
Payments
What payment options do you offer?
How do I redeem my voucher/code/discount?
Account
Do you sell my data to third parties?
What are the advantages of becoming a GANT member?
Why can't I log in?
I have forgotten my password.
How do I change my password?
How can I find out what data is stored?
How do I delete my account?