Help & FAQ

We offer free returns for all customers. If you do wish to return an item(s) please, follow these steps:

Access to the following link: gant.co.uk/returns

Fill all the data requested. You will find the information needed in the Order Summary on your GANT profile.

After completing all steps, you will receive a QR code in your email.

You can either show the QR code at your local Post Office or request a free home collection.

Once we have your return, please allow up to 7-10 days for us to process it.

You will receive an email confirmation from us once your request has been completed.

For returns to the Republic of Ireland, please contact Customer Service to receive free returns and customs labels with further details on the return process via Parcelforce.

We offer free returns for all orders. Full-priced items must be returned within 30 days of receiving your parcel. Sale/ reduced items must be returned within 14 days. All returns must be unused/unworn and in their original condition.

Women's swimwear will come with a hygiene sticker to facilitate trying it on. All swimwear must be tried on over underwear.

For hygiene reasons, we do not accept returns of underwear.

Returns will only be accepted on fragrances that are unopened, in their original condition and with all packaging intact.

You don't need the return form/return label.

Please, access the following link and proceed with the return process: gant.co.uk/returns

We offer free returns for all customers. If you do wish to return an item(s) please, follow these steps:

Access to the following link: gant.co.uk/returns

Fill all the data requested. You will find the information needed in the Order Summary on your GANT profile.

After completing all steps, you will receive a QR code in your email.

You can either show the QR code at your local Post Office or request a free home collection.

Once we have your return, please allow up to 7-10 days for us to process it.

You will receive an email confirmation from us once your request has been completed.

For returns to the Republic of Ireland, please contact Customer Service to receive free returns and customs labels with further details on the return process via Parcelforce.

We offer free returns for all orders. Full-priced items must be returned within 30 days of receiving your parcel. Sale/ reduced items must be returned within 14 days. All returns must be unused/unworn and in their original condition.

Women's swimwear will come with a hygiene sticker to facilitate trying it on. All swimwear must be tried on over underwear.

For hygiene reasons, we do not accept returns of underwear.

Returns will only be accepted on fragrances that are unopened, in their original condition and with all packaging intact.

You don't need the return form/return label.

Please, access the following link and proceed with the return process: gant.co.uk/returns

Once your return has been processed in the warehouse, it may take up to 7-10 working days to receive the refund. It will be sent through your original form of payment.

For assistance with defective items, please email us at uk.customerservice@gant.com.

We do not offer exchanges. Please return the item and order the appropriate size or color.

If you purchased the item during a promotional period or with a voucher, please contact customer service.

Recycling of clothes is central in circular fashion and should be a natural part of every garment's life cycle. Together with TexAid, we take care of all GANT garments that are reclaimed in our stores or e-commerce. We ensure that these are recycled in a responsible manner. Through RECYCLE, we encourage our customers to let the garments they've loved be loved by someone else.

Next day delivery:

Please note, orders placed before 6:00 pm Monday - Friday will be delivered the next working day (Monday - Friday). Orders placed after 6:00 pm will be shipped the following working day, and then go out for delivery the next working day after this.

Standard delivery:

You can track your package via the link you received in your order confirmation. Your package can be tracked from the moment the carrier receives your package.

Shipping costs - UK

All GANT members qualify for free standard shipping. If you are not a member, the standard delivery cost is £3.95 via EVRI. We also offer premium shipping options via DPD which are £5 for next-day delivery and £5.95 for weekend deliveries.

Shipping costs - Republic of Ireland

All GANT members qualify for free standard shipping.

Our available shipping options are:

- Standard Delivery (Evri) – 3-5 Business Days

- Next Day delivery (DPD) – 1-2 Business Days

Additional shipping information:

Our order cut-off time for Next Day delivery is 6 pm. Orders placed after this time will be dispatched the following working day.

All orders must be signed for upon delivery.

Not going to be in? Use DPD's 'Pickup' service at checkout and have your order delivered to your local pickup point for collection. Or select our Click and Collect option at checkout to collect your order from your local GANT store.

It is possible to track your order through the following link.

You will need to include your email and your order ID number (this can be found in your account or the confirmation email). You can also see it directly on your MyGANT account. Next to your order, you will see a link to "Track my order".

Please note that for Apple Pay orders, you will not see tracking updates until the order has left the warehouse.

In some cases, the courier company may send you an email to confirm the time and day of your delivery.

Also, as soon as your order has been sent, you will receive a tracking link to your provided email address. You can use this link to track your package.

Yes, we can deliver to DPD pick-up shops. This delivery option can be selected at the checkout. The price for shipping to DPD pick-up shops is £3.95.

Unfortunately, it is not possible to amend any addresses. If your order is still in transit we may be able to request the change with the courier. Please contact us with the new correct address.

If you believe to be missing items from your package, please contact us.

Unfortunately, it is not possible to cancel or change an order once it has been placed. You are welcome to make a return once you have received your order though.

To place an order, you need to select an item on-site, choose your preferred colour and size and then add it to your online cart. Once you have finished shopping, select the checkout option in the cart and follow the steps to purchase your item(s). Please ensure all personal data and delivery options are correct. You will receive an email order confirmation shortly after the order has been placed.

If you are experiencing issues at GANT.co.uk please contact us. Please provide details of the issue you are experiencing including information about the device (Mac, PC, iPhone etc.) and browser (Chrome, Safari etc.) that you are using.

No, you do not need to have a GANT account to place an order with us, however, you will need a valid email address.

If you choose to create an account, you will automatically be offered free shipping.

We accept Visa, MasterCard, American Express, and Maestro cards. We also offer Apple Pay and PayPal options. When selecting these options at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay now'. Once this transaction is complete, you will then be returned to the GANT site. For information on paying with Klarna, please visit here.

You can add voucher codes/ discount or a gift card at the final page on checkout, please ensure you are logged into your account.

No, we do not. Read more in our Terms and conditions.

As a member, you get to take part in offers, bonuses and benefits that are exclusive to the membership program. The member benefits are updated continuously. You can read more about your member benefits here.

Please ensure your email address and password are correct. If this still does not work, we recommend changing your password. To change your password, simply visit the "My GANT" site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters

To change your password, simply visit the "My GANT" site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters.

To change the password, log in via "My GANT", click on forgotten password. Make sure you enter the correct email address. A reset password email will be sent to provided email address. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters. For example: Gant123!

For information on personal data storage, please contact us.

If you would like to delete your account, please contact us.