Christmas Extend Returns Period
We have extended our Christmas returns policy to the 31st January 2017 for any items bought between the 1st November – 23rd December 2016 from GANT.co.uk
We accept returns on most purchases, if returned in the condition in which they were sold within 30 days for full price items and 14 days for reduced price or sale items (beginning on the day after you received the products).
Please ensure that all items are returned in the condition in which they were sold. A return can only be accepted if the products are not used and returned to us in their original condition and packaging. You must not remove any of the security or other tags from the product. When trying on items of clothing, please ensure you handle the product with care.
For hygiene reasons we do not offer refunds or exchanges on underwear, earrings and swimwear unless these Products are faulty.
Exchanges: We can only exchange items for the same style in a different colour or size. If you wish to exchange your item for an alternative style, please return it for a refund and then place a new order for the replacement item.
Refunds can take up to 10 working days to appear on your statement after the receipt of goods at our warehouse. The length of time depends solely on your card company's policies. Contact your card issuer for further details.
How to Return
Returning some or all of the items from your order is simple.
Return your item to a GANT retail store
All products purchased online can be returned to any of our UK retail stores, excluding Outlets, GANT Store Dundrum and Affiliate retailers (GANT stockists). For a full list of GANT retail stores please see our store locator and select 'GANT STORE' in the filter options.
For us to process your return in store, you will need to bring:
- Your order confirmation email (either printed or on a mobile device)
- The products that you wish to return
The funds will be returned to your original method of payment, and you should receive confirmation via email soon after the transaction is processed.
If you have any question regarding this process, or do not have access to your original method of payment, please contact our Customer Service team before visiting the store.
Free DPD PICKUP
Three simple steps to ensure your parcel is returned safely
• Include a copy of your invoice in your parcel
• Write your order number on the DPD pickup label provided in your order
Peel it off and stick it on the parcel, removing or covering old labels
• Visit www.dpd.co.uk/pickuplocator to find your nearest pickup shop and drop off your parcel, you'll be given a receipt so you can track it.
Free Courier (UK Mainland Orders only)
We offer free returns on UK mainland orders, but are unfortunately unable to do so for orders delivered to other areas.
Collections can be booked from the next working day, until five working days in the future. We may offer time slots, but these are not guaranteed. However, you will receive an email and text message from DPD on the morning of the collection confirming a one hour slot.
To create a return, please follow these steps:
- Log into your GANT.co.uk account
(If you have not set an account up previously, please request a password)
- Select 'Your Account' and then 'Order History'
- Alongside the list of your orders, click 'Select Items to Return'
- Click 'Choose Order' alongside the order that contains items to be returned
- For each item that needs to be returned:
Tick the item to be returned;
Select refund or exchange;
Enter the returns reason and any necessary comments (e.g. required exchange size)
- Select 'Return Order'
- Choose the collection details
Date (from the next working day to seven working days in the future) Mobile number (to receive updates on your collection)
Collection address (any UK mainland address can be used)
- Click 'Submit'
- Seal the product(s) into a box and await the collection. (The DPD driver will bring the label when they arrive).
Returns Procedure (non UK mainland orders)
In order to process your return quickly and efficiently you must complete the return form on your invoice and return with the goods. All returns should go to the below address:
Please Note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use Special Delivery or if that is not available in your territory, use an insured carrier service. The cost of returning the item to us is your responsibility, except where the goods are faulty as confirmed by us.
Faulty or Incorrect Goods
If the item you received is faulty or if you have received an incorrect item to that which you ordered, please contact customer services at firstname.lastname@example.org or by calling 0800 011 9097. Please quote your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you require a refund or a replacement.